Common questions,
answered simply.

Our work splits fairly evenly between residential and commercial. On the residential side, that's mid-to-upper-tier renovation: kitchens, bathrooms and ensuites, suites, basements, and full-home rebuilds. On the commercial side, we build out restaurants, cafés, breweries, and independent retail and office spaces. Commercial is a core part of what we do, not a sideline; it's simply handled more privately.

We focus on larger, higher-investment work, from substantial single-room renovations to full-home rebuilds and commercial build-outs. $10,000 is our minimum, and most projects run well beyond it. We don't take handyman-scale jobs like a fixture swap or a single appliance install. If you're not sure where your project lands, give us a call and we'll tell you honestly whether we're the right fit.

Three things. We're sized intentionally, not by accident. We're lean enough that the person who quotes your job is the same person you'll see on site, but resourced for everything from a single room to a full rebuild. We run one project manager per project, start to finish, so you're never re-explaining yourself halfway through. And our trades and carpenters aren't subbed to the lowest bidder; most have worked with us for years, which is why the work holds up.

One project manager, start to finish. They run the schedule, coordinate trades, sit in on your selections, and are the person you text when something comes up. You'll meet them at the consultation stage, before you've signed anything.

As often as your project calls for, and on whatever channel suits you, whether that's a text, a call, or a quick visit. Some weeks that means a daily note; other weeks, a check-in every few days is plenty. We typically send a fuller weekly summary with progress and photos, and we'll agree on a rhythm that fits how hands-on you want to be. If something changes, you hear about it the same day, not at the end of the week.

Older homes hide things: knob-and-tube wiring, undersized framing, a leak nobody knew about. When something during demolition affects scope, cost, or timeline, we stop, document it, and bring you a written change order before any further work, so there are no surprises on the final invoice.

For delays outside our control, like backordered materials or permit lag, we tell you as soon as we know and what we're doing to recover the time.

Our crews are on site Monday through Friday, generally 8 a.m. to 4:30 p.m. We don't work weekends or evenings unless a specific phase requires it, and only with your approval. If you have early meetings, kids on a nap schedule, or a home office, tell us at the consultation stage and we'll build the day around it.

Projects are billed on a phased draw schedule — typically pre-construction, demolition, structural & mechanical, finishing, and handover. Each draw is invoiced against documented progress, and we're transparent about what's been done and what's outstanding before any payment is requested.

Every change order is proposed in writing — with the scope, the cost, and the timeline impact — before any work happens on it. You sign or you don't. Nothing surprises you on a future invoice. For unknowns uncovered during demo (a rotten beam, an undersized service), we document, photograph, and discuss with you before proceeding.

Yes. We profile-match existing baseboards, casings, and crown so a new built-in reads as part of the original house, not bolted on. For heritage and character homes we'll often mill custom profiles to match. It's the difference between a built-in that looks right and one that doesn't.

Paint-grade (MDF and poplar, painted) gives you a crisp, contemporary, fully colour-customisable result, and is the right choice for most kitchens, mudrooms, and built-ins where the room already has a strong palette. Stain-grade (solid hardwood and veneer) reads warmer, ages beautifully, and is the better call for libraries, feature walls, and pieces where the wood itself is the finish. We'll talk through which suits your room.

Off-the-shelf systems are excellent for standard reach-in closets and pragmatic storage in secondary spaces, and we'll tell you when that's the right call rather than upselling custom. Custom is worth it when the piece has to scribe to out-of-square walls, return to mouldings, hide structural elements, or carry the design weight of the room. The honest answer for most kitchens, libraries, mudrooms, and feature walls: custom is worth it. For a basement utility closet, probably not.

Sometimes — we'll come look. Painted millwork in good structural condition is usually a candidate for refinish: sand, prime, spray, new hardware. Older stained or veneered pieces are harder; if the substrate is delaminating or the doors are out of square, a rebuild is often cleaner than a refinish. We'll give you both options and let you decide.

Always — waterproofing is non-negotiable. Every shower, wet wall, and floor transition is done to a standard that holds up. We won't tile or frame over a shortcut here.